Warranty & After-Sales Policy
Every order is backed by clear guarantees and hands-on support — so you can source from Liushi with confidence.
Legal Guarantee
12-month warranty against material and workmanship defects, in line with our supplier agreements. If a product fails under normal use, we'll arrange replacement or repair.
Transit Damage
Report any damage within 48 hours of receipt, with photos of the packaging and product. We assist with the claim and arrange replacement as applicable.
Custom & Samples
Custom and sample items are non-refundable once produced, unless they carry fundamental quality issues. Standard stock items follow our standard returns policy.
EU Compliance
All products meet applicable CE and RoHS standards. For EU buyers we can provide certificates and documentation to support compliance.
Quality Control
Every shipment is inspected before it leaves the factory, with photos and video evidence shared before dispatch.