Refund policy

Last updated: September 2026

We want you to receive exactly what you ordered. This Refund Policy explains when you can return goods, when you are entitled to a refund or replacement, and how to start the process. It applies to orders placed with ElecHub (Liushi, Wenzhou, China) through this website or by quotation.

1. Your right to a refund

You are entitled to a full refund or a replacement (your choice) where:

the goods received are defective and do not function as specified;
the goods are materially different from the specification, part number or sample you approved;
the goods arrived damaged in transit;
you received the wrong item or an incorrect quantity.

Where a claim is accepted, we cover the cost of returning the goods (or we may not require a return at all for low-value items).

2. Change of mind

For standard catalogue parts, you may request a return within 14 days of delivery for reasons other than a defect, provided the goods are unused, in their original packaging and in resalable condition. In this case:

you are responsible for the return shipping cost;
a restocking charge may apply where the manufacturer charges us one;
the original outbound shipping cost is not refunded.

Custom-made, made-to-order and specially sourced (non-stock) components cannot be returned for change of mind, because they are produced or purchased specifically for you. They remain covered by the defect provisions in section 1.

3. How to start a claim

Please email Juvan9509@gmail.com within 7 days of delivery (or of the expected delivery date for a lost parcel), including:

your order number or invoice number;
a short description of the problem;
clear photographs or a video showing the issue, the packaging and the shipping label;
the quantity affected.

Claims submitted later than 7 days after delivery may still be considered, but we may be unable to pursue a carrier or manufacturer claim on your behalf.

4. What happens next

We review your claim and may ask for additional photos or information.
Where the goods must be returned, we confirm the return address and method.
Once the returned goods are received and inspected (or where we waive the return), we approve the remedy.
Refunds are issued to your original payment method (PayPal or the payment method used) within 5–10 business days of approval. Replacements are shipped using a comparable service.

5. Order cancellations

Before dispatch: cancel free of charge — we refund in full.
After dispatch: the order can no longer be cancelled, but you may use the return provisions above. Return shipping and any non-recoverable freight costs are your responsibility unless the goods are defective.
Custom or made-to-order items: once production has started at the factory, cancellation may not be possible, or may be subject to the costs already incurred. We will always tell you the position before you commit.

6. Exclusions

This policy does not cover:

damage caused after delivery, or by incorrect installation, misuse, overloading or unauthorised modification;
normal wear and tear, or consumable parts;
goods purchased from a third party rather than from ElecHub;
products that have been modified, rewired or repaired by you or a third party;
claims arising from specifications, part numbers or requirements you supplied incorrectly.

7. Shipping, duties and refused parcels

If a parcel is refused at import or returned to us because the buyer did not pay applicable duties or taxes under a DAP, CIF, FOB or EXW term, the returned freight and any import charges we incur are deducted from the refund. Where the order was supplied on DDP terms, this does not apply.