Shipping policy

Last updated: September 2026

All ElecHub orders are dispatched from Liushi, Wenzhou, Zhejiang, China — China's electrical manufacturing hub. This Shipping Policy explains processing times, transit times, costs, customs and tracking.

1. Where we ship

We ship worldwide. Our most common destinations are North America, Europe, the Middle East, Southeast Asia, Japan and South Korea. If you do not see your country at checkout, email Juvan9509@gmail.com and we will quote a shipping option for you.

2. Processing time

Standard catalogue parts in stock: dispatched within 1–3 business days of cleared payment.
Sourced components and made-to-order items: typically 7–20 business days of production or consolidation before dispatch. The expected date is confirmed with your quotation.

Orders are not processed or dispatched on Chinese public holidays, including Chinese New Year, when factories and carriers close for an extended period.

3. Transit time

Service	Typical transit time
Express (DHL / FedEx / UPS and equivalents)	3–7 business days
Standard international (consolidated line / air parcel)	7–20 business days
Sea freight (larger orders)	Quoted per shipment

These times are estimates from the moment of dispatch and exclude customs clearance. They are not guaranteed delivery dates.

4. Shipping costs

Shipping is calculated at checkout based on your destination and the weight of your order. Shipping is FREE on orders over US$19.

For larger sourcing orders and full container shipments, freight is quoted separately at cost and shown as a separate line on your quotation, in line with our commitment to transparent pricing.

5. Duties, taxes and customs

How import charges are handled depends on the trade term (Incoterms 2020) agreed for your order:

DDP (Delivered Duty Paid): we pay import duties and clearance — the price you pay is the final landed cost, with nothing further to settle on arrival.
DAP (Delivered at Place): we deliver to your address; any import duties and taxes are payable by you to the carrier or customs authority.
CIF / FOB / EXW: import clearance, duties and taxes are your responsibility.

Customs authorities may require additional information, and may hold a shipment while they review it. This is outside our control and does not constitute a delayed or failed delivery. Please ensure you provide a valid contact phone number and email address for customs notifications.

6. Order tracking

When your order is dispatched, we send a shipping confirmation email containing your tracking number and a link to follow the shipment. Tracking information can take up to 24–48 hours to appear. If you do not receive tracking details within the processing time above, email Juvan9509@gmail.com.

For standard catalogue orders, tracking is also available in your account order history.

7. Lost, delayed or damaged shipments

Delayed: if tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier.
Lost: if a shipment is confirmed lost by the carrier, we will send a replacement or issue a full refund.
Damaged in transit: keep all packaging and the shipping label, photograph the damage, and contact us within 7 days of delivery. See our Refund Policy.

8. Incorrect delivery address

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the additional shipping cost is payable by you.